Network F.O.B.'s Complete Service Guarantee

When the statement “service guarantee” is stated on the transportation contract or rate quotation, the following shall apply:

1. For the service guarantee to be effective, a prearranged pick-up and/or delivery time must have been established by the carrier and the arranging party prior to dispatch, and must be clearly noted on the appendix to the contract that covers the specific move.

2. A two-hour grace period beyond the prearranged pickup or delivery time shall be provided, to accommodate incidental delays. No claim can be made if the vehicle arrives within this period.

3. If the extent of carrier liability shall be reimbursement of the actual labor cost of the crew if idle or the actual rental time of equipment if idle, and if the idle time is solely caused by the late arrival of the truck beyond the grace period outlined in Part 2 of this Item. Maximum carrier liability shall be $500, or the charge for the transportation provided by the carrier, whichever is less.

4. Delays due to causes beyond control of the carrier shall render the service guarantee not applicable for the shipment. Causes beyond the control of the carrier shall include, but shall not be limited to, weather, riot, local road conditions, mechanical problems, unsafe or untenable access, driver illness or incapacitation, and delays caused by legal actions. In no way shall this service guarantee be construed to be applicable if such construction were to demand unsafe or illegal operation of a commercial vehicle.

5. Claim for reimbursement shall be made to the carrier in writing at its headquarters. The claim shall include the carrier’s shipment number, origin and destination, shipment date, copy of paid invoice and/or work order from the company providing the crew, and explanation of details. The carrier shall pay valid claims within 30 days.

6. Carrier shall be given a reasonable time to investigate and challenge the application and validity of any claim.

7. Deduction of costs from the carrier’s invoice shall not constitute a valid claim, and shall not be allowed.